Do you love your customers? Do you want to make them happy? Do customer complaints freak you out?
All people are good but not all people react to the same situation turning them into irate customers especially when they received a broken product, a wrong size, shipping issues, or any problem they encountered with your business.
Of course, there are no exact ways to make them happy instantly, but there are ways to help lessen the tension and guide them to work with you in finding solutions to the problem.
Accountability, patience and a little dose of charm can really help smooth over a rough patch with a customer. The infographic below highlights five personality types and solutions for providing awesome customer service based on their characteristics.:
Have you experience a type of difficult customer that is not on my list? Do you have a story to share on how you provided a customer service exceptionally? Please let us know in the comments.