Do you want to provide the best customer service to your customers in your handmade business? Of course, you do!
A successful entrepreneur can easily sell products, but keeping the customer return for more is the key to measuring success.
If you are a handmade business with a physical store or selling at craft shows, here are some customer service tips you need to know:
- Always smile when greeting a customer in person and on the phone (and yes, they can tell if you are smiling over the telephone!).
- Greet people in a professional, and avoid referring to older customers and women as “guys.”
- Be proactive and ask how you may be of service.
- Don’t turn away, walk away, and start to make a phone call, or duck beneath the counter as a customer approaches.
- Don’t be selective. Pay attention to customers regardless of their age or appearance.
- Don’t eat and drink while attending to your customers.
- A customer doesn’t want to hear about your upcoming break.
- If they ask a question and you honestly don’t know, you can say it and add, “but I can find out for you.”
- Call for backup support if lines are forming.
- Stay visible and available, but don’t hover.
- If the item is sold out already, offer to call another store or offer a business card so they can order from you online.
- Check the person’s body language to see if a customer needs some help.
- Don’t let chatty customers exploit your time if there are other customers waiting for your attention.
- Be discrete if a customer’s credit card is declined by asking if there is another method of payment he or she would like to use.
- Never discuss customers in front of other customers (they’ll wonder what you’re saying about them once they leave).
- Inspect merchandise before bagging it to make sure it’s not defective or the wrong size.
- Smile as you are saying goodbye and encourage the customer to come again.
- If you can, give people more than what they expect.
Now if you want to provide exceptional customer service ONLINE. I also have some useful tips for you:
I hope these tips would help you deal with customers in your business. If you have more tips, please let us know in the comments.