It’s easy to build trust when you have the opportunity to connect with customers in person. You can look into their eyes, read their expressions,
Should you apologize when your business makes a mistake? Should you always apologize when your customer is upset? Is it okay to not apologize? If
Have you encountered a customer that despite all of the instruction you’ve given they still keep coming back asking more questions about the same thing?
Do you want to get rabid loyal customers? Any seller can easily sell products, but keeping the customer return for more is the real measurement
Do you love your customers? Do you want to make them happy? Do customer complaints freak you out? All people are good but not all
Do you want to provide the best customer service to your customers in your handmade business? Of course, you do! A successful entrepreneur can easily
Are you wondering what your customers wish you knew about them? What do your customers really want from you? No matter what your niche, your
So I was at Starbucks to get coffee for a friend this morning. I got a card and told the cashier to please load $10
Your checkout page is where window shoppers become paying customers. According to a report published in the Forrester website, 11 percent of U.S. adults abandoned
If you haven’t realized, handmade is the new luxury. And when you say luxury, customers’ expectations of service is very high when it comes down
So what’s the difference between customer service and customer experience. Aren’t they the same thing? Absolutely not. Why? Let me explain. And I’ll simplify it
As a handmade business owner, do you constantly look for new customers? In this article, I reveal the best customer you can have and how
We can all agree that customer service is tremendously important, but around the holidays, it becomes even more crucial. No matter how great your product
You work hard at your business producing great handmade items and promoting them to get new customers and then you make a sale but the