6 Ways To Deal With Negative Comments On Social Media

Craft Maker Pro » 6 Ways To Deal With Negative Comments On Social Media

So why should you care about social media negative comments?

6 Ways To Deal With Negative Comments On Social MediaSocial media is public. Every time someone writes badly about your handmade business, the whole social media audience can see it.

Take note! When this happens, people will judge you based on several criteria: how quickly did you respond, what was your reaction, what was your customer’s reaction and how did the whole thing end.

That’s because dealing with negative comments on social media is different than dealing with “regular” complaints, received by phone, chat or email.

Here’s how you can effectively respond to negative comments in 6 ways by Be Digital Giants:

angry social media

Social media should be a positive place for you to showcase your products. But, you should also be prepared to deal with unhappy customers.

The good news is that by treating them right and following through on your promises, it is entirely possible to convert them into good, long-term advocates for your brand. So make their experience work in your favour again.

Gary Capps
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