Do you want to provide the best customer service to your customers in your handmade business? Of course, you do!

A successful entrepreneur can easily sell products, but keeping the customer return for more is the key to measuring success.

If you are a handmade business with a physical store or selling at craft shows, here are some customer service tips you need to know:

  1. Always smile when greeting a customer in person and on the phone (and yes, they can tell if you are smiling over the telephone!).
  2. Greet people in a professional, and avoid referring to older customers and women as “guys.”
  3. Be proactive and ask how you may be of service.
  4. Don’t turn away, walk away, and start to make a phone call, or duck beneath the counter as a customer approaches.
  5. Don’t be selective. Pay attention to customers regardless of their age or appearance.
  6. Don’t eat and drink while attending to your customers.
  7. A customer doesn’t want to hear about your upcoming break.
  8. If they ask a question and you honestly don’t know, you can say it and add, “but I can find out for you.”
  9. Call for backup support if lines are forming.
  10. Stay visible and available, but don’t hover.
  11. If the item is sold out already, offer to call another store or offer a business card so they can order from you online.
  12. Check the person’s body language to see if a customer needs some help.
  13. Don’t let chatty customers exploit your time if there are other customers waiting for your attention.
  14. Be discrete if a customer’s credit card is declined by asking if there is another method of payment he or she would like to use.
  15. Never discuss customers in front of other customers (they’ll wonder what you’re saying about them once they leave).
  16. Inspect merchandise before bagging it to make sure it’s not defective or the wrong size.
  17. Smile as you are saying goodbye and encourage the customer to come again.
  18. If you can, give people more than what they expect.

Now if you want to provide exceptional customer service ONLINE. I also have some useful tips for you:

I hope these tips would help you deal with customers in your business. If you have more tips, please let us know in the comments.

Gary Capps

I live in the one of the most beautiful places in the world on the Sunshine Coast in Australia with my wife and our 2 dogs, Poppy and Mia. Since 2009 I have helped over 15,000 handmade business owners to grow their business with our software and free tools designed for todays entrepreneurial artisan.

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